Return & Refund Policy

Last Updated: [17/04/2025]

At Amazon Cares Lab, your satisfaction and trust are our top priorities. We are dedicated to offering only high-quality and 100% authentic products. However, if you’re not fully satisfied with your purchase, we offer limited return and refund options under specific conditions outlined below.

Return Eligibility

You may request a return or exchange only under the following conditions:

The product received is proven to be fake or counterfeit (100% money-back guarantee applies).
The product is unopened, unused, and in its original condition with the seal and packaging intact.
The return request is made within 7 days of the delivery date.

Note: Products that have been used, damaged, or opened are not eligible for return or exchange.

How to Request a Return or Exchange

All return/exchange requests must be submitted online only through one of the following channels:

Instagram Direct Message (@amazoncareslab)
Facebook Message
Our official website: www.amazoncareslab.com
Email: info@amazoncareslab.com

Please provide the following details when making a return/exchange request:

Order number
Customer’s full name and contact number
Clear photos of the product in its received condition
A copy or image of the original invoice

Note: Requests submitted without a valid invoice will not be processed.

Non-Returnable Items

We do not accept returns or exchanges for:

Products purchased during sales, discounts, or promotional offers
Items reported after 7 days from the date of delivery
Products with broken seals, opened packaging, or signs of use
Issues related to allergies, gastric issues, bloating, constipation, or headaches
Claims regarding QR/barcode issues or expiry dates once the product has left our premises

Refunds

Refunds will only be issued in cases where the product is confirmed to be counterfeit or defective due to a manufacturing issue.
Refunds will be processed through the original method of payment or via bank transfer, depending on the case.
Please allow 7–10 business days for the refund to reflect in your account after approval.

Cash refunds are not offered for exchange returns or change-of-mind purchases.

Shipping Costs

Return shipping charges are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or damaged item).
In such cases, we will coordinate and cover the return shipping.